Effective Date: 28 August 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Northstar Digital Studio Ltd, a web-studio offering website design, custom web development, e-commerce website builds, WordPress development, website redesigns, landing page design, and website maintenance and support (the "Services").
By engaging Northstar Digital Studio Ltd, requesting a proposal, signing a statement of work, paying an invoice, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Introduction and Acceptance of Terms
These Terms form a legally binding agreement between you, the client, customer, or user ("Client", "you", or "your") and Northstar Digital Studio Ltd ("Northstar Digital Studio Ltd", "we", "us", or "our").
Where a separate proposal, quotation, statement of work, estimate, service agreement, or order form is issued by Northstar Digital Studio Ltd, those documents will supplement these Terms. If there is any conflict, the following order of precedence will apply unless expressly stated otherwise:
- signed statement of work or service agreement;
- proposal or quotation;
- these Terms;
- any other written communications.
We may update or revise these Terms from time to time in accordance with Section 10. Your continued use of the Services after any update constitutes acceptance of the revised Terms.
2. Scope of Services
Northstar Digital Studio Ltd provides digital studio services, which may include, without limitation:
- website design;
- custom web development;
- e-commerce website builds;
- WordPress development;
- website redesigns;
- landing page design; and
- website maintenance and support.
The specific deliverables, timelines, milestones, acceptance criteria, and fees for any project will be set out in the applicable proposal, quotation, statement of work, or other written agreement.
Unless expressly agreed in writing, our Services do not include:
- hosting services, domain registration, SSL certificates, third-party software licences, stock assets, plugins, themes, or other third-party products;
- content writing, proofreading, translation, legal review, compliance review, SEO guarantees, marketing performance guarantees, or advertising management;
- ongoing support beyond the agreed maintenance or retainer scope;
- training beyond any agreed handover session; or
- any service not specifically described in the applicable project documentation.
We reserve the right to subcontract any part of the Services, provided that we remain responsible for the overall performance of the Services in accordance with these Terms.
3. User Obligations and Responsibilities
You agree to:
- provide accurate, complete, and timely information, materials, approvals, feedback, and access needed for us to perform the Services;
- ensure that all content, logos, images, text, data, and materials supplied by you are lawful, accurate, and do not infringe any third-party rights;
- obtain all consents, licences, permissions, and authorisations required for us to use client-supplied materials;
- review and approve deliverables promptly;
- maintain secure backups of your website, content, and data unless backup services are expressly included in the Services;
- keep account credentials confidential and notify us promptly of any suspected unauthorised access; and
- comply with all applicable laws and regulations in connection with your use of the Services and your website.
You are solely responsible for:
- the legality, reliability, accuracy, and suitability of all content you provide;
- the operation of your business and the goods or services you sell or promote through your website;
- ensuring your website complies with applicable legal requirements, including but not limited to consumer law, accessibility obligations, cookie and privacy requirements, and advertising standards; and
- all decisions made based on the Services, including publication of content and acceptance of technical recommendations.
You must not use the Services or any deliverables for unlawful, fraudulent, defamatory, harmful, or misleading purposes, or to infringe any intellectual property or privacy rights of any third party.
4. Payment Terms and Conditions
Fees, payment milestones, and billing arrangements will be set out in the relevant proposal, quotation, statement of work, or invoice. Unless otherwise agreed in writing:
- all fees are payable in the currency stated on the invoice;
- deposits or advance payments may be required before work begins;
- invoices are due within 14 calendar days of the invoice date;
- all fees are exclusive of VAT and other applicable taxes, duties, or levies unless expressly stated otherwise;
- late payments may result in suspension of Services, delayed delivery, or termination of the project; and
- you will be responsible for any reasonable costs incurred in recovering overdue amounts, including legal or collection costs to the extent permitted by law.
Any estimate or quotation provided by Northstar Digital Studio Ltd is based on the information available at the time. If the scope changes, or if additional work is required due to incomplete information, revisions, delays, or changes in requirements, we may issue a revised estimate or additional invoice.
Unless expressly included, the following are billable at our then-current rates or separately payable by you:
- out-of-scope changes and additional revisions;
- rush work or expedited delivery;
- third-party software, plugins, licences, stock media, or APIs;
- travel, accommodation, or other pre-approved expenses;
- support requested outside agreed maintenance hours; and
- work required due to third-party changes, hosting issues, or client-side delays.
We may suspend work if any invoice remains unpaid after its due date.
5. Cancellation and Refund Policy
Either party may cancel a project or service arrangement in accordance with the notice period, milestones, or termination provisions in the applicable agreement. If no specific cancellation terms are stated, the following apply:
- you may cancel by providing written notice to us;
- we may cancel or suspend Services immediately if you materially breach these Terms, fail to pay, or provide unlawful instructions;
- fees already paid are generally non-refundable for work completed, time reserved, planning, strategy, discovery, design, development, administration, and any third-party costs incurred;
- if a project is cancelled before completion, you will pay for all work performed and expenses incurred up to the cancellation date; and
- any prepaid amounts for work not yet performed may, at our discretion, be refunded less any non-recoverable costs and committed resources.
Digital services, bespoke design work, and custom development are typically non-returnable once work has commenced or deliverables have been created. Refunds are not guaranteed and will be considered on a case-by-case basis.
For recurring maintenance or support services, either party may terminate in accordance with the agreed notice period, or if none is stated, by giving 30 days' written notice. Fees for the current billing period remain payable.
6. Liability Limitations
To the fullest extent permitted by law, Northstar Digital Studio Ltd shall not be liable for:
- indirect, incidental, special, consequential, or punitive losses;
- loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, or business interruption;
- loss or corruption of data, unless caused solely by our proven gross negligence or wilful misconduct;
- errors, downtime, breaches, failures, or losses caused by third-party services, hosting providers, plugins, platforms, payment gateways, or software;
- any unauthorised access resulting from compromised credentials, weak passwords, or client-side security failures; or
- any claim arising from materials, content, or instructions provided by you.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to Northstar Digital Studio Ltd for the specific Services giving rise to the claim during the 3 months preceding the event giving rise to the claim, or such other amount as may be required by applicable law.
You agree to indemnify and hold harmless Northstar Digital Studio Ltd from and against any claims, losses, liabilities, damages, costs, and expenses arising from:
- your breach of these Terms;
- materials or content supplied by you;
- your misuse of deliverables;
- your violation of law or third-party rights; or
- your business operations, products, or services.
7. Intellectual Property Rights
Unless otherwise agreed in writing, all pre-existing intellectual property owned or developed by Northstar Digital Studio Ltd before or outside the Services remains our property.
Upon full payment of all amounts due for the relevant project, and subject to any third-party rights and licences, we grant you a non-exclusive, worldwide, perpetual licence to use the final deliverables created specifically for you for your internal business and commercial purposes. This licence does not include ownership of any underlying frameworks, code libraries, tools, templates, methodologies, or general know-how used by us.
You acknowledge that third-party materials incorporated into deliverables may be subject to separate licence terms. You are responsible for complying with those terms.
Unless otherwise agreed in writing, Northstar Digital Studio Ltd may:
- reuse non-confidential concepts, ideas, techniques, and general experience gained during the project;
- display the project in our portfolio, case studies, proposals, and marketing materials after public launch, provided we do not disclose your confidential information; and
- include a discreet credit link in the website footer, unless you have purchased removal or otherwise agreed in writing.
You retain ownership of materials you supply to us, and you grant us a non-exclusive licence to use, reproduce, adapt, and display those materials solely to perform the Services.
8. Data Protection and Privacy
Both parties shall comply with applicable data protection and privacy laws in connection with the Services. Where Northstar Digital Studio Ltd processes personal data on your behalf, we will do so only for the purpose of providing the Services and in accordance with your lawful instructions.
You confirm that you have the necessary rights and lawful basis to provide any personal data to us and to authorise our processing of such data for project purposes.
Where required, the parties may enter into a separate data processing agreement. In the absence of such agreement, the following apply:
- we will take reasonable technical and organisational measures to protect personal data within our control;
- you are responsible for your own privacy notices, cookie banners, consent mechanisms, and website compliance obligations;
- you must not request us to process personal data unlawfully;
- we may use trusted third-party service providers to deliver the Services, subject to appropriate safeguards; and
- we are not responsible for privacy or security failures caused by third-party platforms outside our reasonable control.
For general contact details, please refer to Section 12.
9. Force Majeure
Northstar Digital Studio Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
- acts of God, fire, flood, storm, earthquake, or other natural disasters;
- war, terrorism, civil unrest, labour disputes, strikes, or industrial action;
- pandemic, epidemic, public health emergency, or government restriction;
- power failures, internet outages, cyberattacks, or communications disruptions;
- failures of third-party providers, hosting services, software platforms, or APIs; and
- any other event beyond our reasonable control.
If a force majeure event continues for an extended period, either party may suspend affected obligations or terminate the relevant Services by written notice.
10. Changes to Terms
We may amend these Terms at any time by posting an updated version or by notifying you in writing. Unless otherwise stated, changes will take effect on the date specified in the notice or upon publication.
If you continue to use the Services after the updated Terms take effect, you will be deemed to have accepted the revised Terms. If you do not agree with the changes, you must stop using the Services and notify us in writing if you wish to terminate any ongoing arrangement, subject to any agreed notice period or outstanding payment obligations.
11. Applicable Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services, subject to any mandatory rights available to consumers under applicable law.
12. Contact Information
If you have any questions about these Terms or wish to contact Northstar Digital Studio Ltd, please use the details below:
- Company: Northstar Digital Studio Ltd
- Address: Northstar Studio, 2nd Floor, 18-20 Great Ancoats Street, Manchester M4 5BD, UK
- Email: [email protected]
- Phone: +44 161 832 9475
13. Severability Clause
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, it shall be severed from these Terms.
The remaining provisions shall continue in full force and effect. The failure of either party to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
These Terms constitute the entire agreement between you and Northstar Digital Studio Ltd regarding the Services, except where supplemented by a separate written agreement signed by both parties.